Frequently Asked Questions
Helping you Find Answers

Fibersonic is a high-speed internet service delivered over a fiber optic network directly to your home or business. Fiber optic internet service from Fibersonic provides symmetrical upload and download speeds of up to 1 Gigabit per second or 1,000 Mbps! Fibersonic is powered by SHELD, the public power utility that’s been accountable to local families and businesses in South Hadley for generations.

Fibersonic is a data network constructed of optical fibers which use pulses of light along a thin piece of glass instead of electricity to carry out a signal. It is unique because it can carry high bandwidth signals over long distances without degradation. Optical fiber has been used in communications for over 30 years in the following capacities; to transmit telephone signals, internet communication, and military and space communications.

Fibersonic is bringing gig-speed fiber optic internet to South Hadley to improve our town, not to make profits. Fibersonic is powered by SHELD, South Hadley’s utility that has been invested in developing our neighborhoods and business community for generations.

On the homepage of this website, fibersonic.com, simply click on show interest today, enter your address, complete the required information and click submit! Once you submit interest, our Fibersonic team will retain the information which will help us to better understand and track the areas of town that have the most interest.

Yes, a recent study surveyed home buyers and developers. It found that fiber-to-the-home adds about $5,000.00 to the purchase price of an individual dwelling.

Fibersonic offers the option of a seasonal disconnect option for customers who will be away for between 3 and 6 months.

We ask that you contact Fibersonic 48 hours prior to the date you would like service temporarily terminated to give enough time for us to successfully terminate billing and service.

Upon your return, the customer should provide Fibersonic with 48-hour notice to reconnect service at no charge. Regular monthly internet billing will begin upon activation.

Fibersonic service terminated for non-payment will be restored within 48 hours upon the following conditions:

  • Fibersonic receives full payment of account balance
  • Reconnection of service must be authorized by the Credit Department

We are building a system that supports Gigabit bandwidth. Depending on many factors we expect you will receive up to 1,000 mbps for upload and download speed. Your actual speed may be affected by the capability and age of your devices, the software you are using, the server of the site you are visiting, and the overall volume of internet traffic at any given moment.

Fibersonic provides internet service. We do not provide television programming but we do offer amazing access to all streaming service providers. Many customers access local TV with a HD antenna and then subscribe to one or more streaming services (Netflix, Hulu, Playstation Vue) for additional TV, movies and sports.

There is no contract for Fibersonic residential service as we are confident that we are providing a great local service that you will want to keep for many years.

Fibersonic commercial service does require a contract. For more information, please contact our office at 413-536-1050.

For standard residential installation there is no charge. A standard residential installation includes a first floor or basement connection to your home. If you would like the service run to the second floor which will create a more custom installation, pricing is $79.95/hour + materials and must be agreed upon before installation.

Standard residential service from Fibersonic includes the Optical Network Terminal (ONT) which is a fiber modem and your wireless router at no cost.

What It Means for You

The Federal Communications Commission (FCC) removed some of the consumer protections, popularly known as “net neutrality.” We know there may be some concern about what the end of net neutrality means for you and your Internet service. Briefly, we’ll describe what net neutrality means and our response to the FCC’s action.

What is Net Neutrality?
The phrase “net neutrality” is most commonly used in reference to restrictions put in place by the FCC in 2015. These restrictions kept Internet Service Providers (ISPs)—the companies that provide Internet service to consumers and businesses, like us—from privileging certain types of content. It was required that every website be treated neutrally (hence “net neutrality”)—every website should load as quickly or cost the same to deliver as any other website. For example, without net neutrality, an ISP could charge Company A premium prices to load their content as fast as Company B (this is called throttling). The increase in price Company A pays would, likely, be passed on to Company A’s customers. Or, for another example, an ISP could choose to load their competitors’ websites far more slowly than their own or block them altogether, so customers who currently have service with that ISP find it difficult to switch providers (this is called blocking). Although there are pluses and minuses to the net neutrality restrictions, their intent was to protect consumers. The end of net neutrality means that ISPs can choose whether to throttle or block other websites if they desire.

Our Response
We want to make it clear that we will follow the original net neutrality restrictions from 2015, even if the FCC no longer requires us to do so.

· We will not prioritize certain types of content over others.

· We will not throttle the speeds of various websites.

· We will not filter content.

We believe equal access to every part of the internet—without throttling or blocking—is not only desirable for you, our customers, but also in the best interest of the community we serve. We are your dedicated local provider and your trust is far more important than any revenue to be made by the end of net neutrality.